myDynamics

Industries

Who we work with

We focus on two groups — Australian Not-for-Profits and small businesses — because that focus is how we keep the work good and the prices sensible.

Not-for-Profits

For charities, associations and faith-based organisations

You’re running programs, not a tech department. We bring enterprise-grade Microsoft tooling within reach — and keep it simple enough that your team can actually use it.

Common challenges we solve

  • Donor, member and volunteer data scattered across spreadsheets and old databases
  • Grant reporting and acquittals eating hours of staff time each month
  • Limited budget for dedicated IT staff or large consulting engagements
  • Event, campaign and communications tools that don’t talk to each other
  • Board and funder reporting stitched together manually

How we help

  • Dynamics 365 Sales and Customer Service configured for donors, members and cases
  • Custom portals for self-service membership, donations and grant applications
  • Power Automate and integrations to remove manual double-entry between systems
  • Power BI dashboards for board, funder and operational reporting

Small business

For Australian teams of five to two hundred

You’ve outgrown the spreadsheet-and-inbox era. We help you standardise how customer work gets done, without bolting on an enterprise platform you don’t need.

Common challenges we solve

  • Sales pipeline living in individual salespeople’s heads and inboxes
  • Customer service requests lost between email, chat and phone
  • Quoting, invoicing and accounting that don’t share the same customer record
  • Marketing activity disconnected from sales outcomes
  • Reporting that requires a full day in Excel at month-end

How we help

  • Dynamics 365 Sales with Xero or MYOB integration for quote-to-cash
  • Customer Service with shared queues, SLAs and a searchable knowledge base
  • Custom web apps or mobile tools for field teams, technicians and partners
  • Microsoft 365 and Teams tightened up so data doesn’t slip through cracks

Think we’d be a good fit?

Tell us about your organisation and what you’re trying to achieve.